Frequently Asked Questions

I’ve never skied or snowboarded, where do I start?

If you’re a complete beginner, the best place to start is with one of our Introduction to Skiing lessons.

These sessions are designed for first-timers and will teach you the basics, including how to use the equipment, control your speed, and start sliding safely on the slope.

For younger children, we offer age-specific sessions:

• Puffins (ages 3–4) – a gentle introduction to equipment and sliding

• Penguins (ages 5–7) – short, focused beginner lessons

If you’re interested in snowboarding, we offer private snowboard lessons, which are ideal for beginners and allow you to learn at your own pace.

All equipment is included, and our instructors will guide you through everything step by step.

If you’re unsure which option is right for you, please get in touch and we’ll be happy to advise.

Will I be able to ski on my own after an Introduction to Skiing lesson?

You will learn the fundamentals needed to get started.

However, participants will not be fully independent after just one lesson. Skiing is a progressive skill, and it typically takes a few lessons to build confidence and control.

To ski independently, you will need to complete all 4 levels.

Does the price include ski equipment?

Yes, all ski equipment is included in the price of your lesson. This includes skis, boots, and a helmet.

Ski poles are available on request if needed.

You do not need to bring any ski equipment with you; however, you must bring your own gloves, as these are not provided.

What is the minimum standard for open practice?

Open practice is not a lesson and is only suitable for confident, independent skiers.

All participants must be able to:

• Maintain a steady downhill speed

• Control their speed and change direction

• Stop safely when required

• Use the drag lift independently

If you are unable to meet this standard, we recommend continuing with lessons until you are ready.

Can I use my own equipment?

Yes, you are welcome to use your own skis, boots, and helmet.

However, skis must be suitable for use on a dry ski slope and must not have wax applied.

Helmets must be worn at all times.

If you are unsure whether your equipment is suitable, please speak to a member of the team before your session.

What clothes should I wear?

Please wear comfortable clothing suitable for outdoor activity and the weather.

You must wear:

• Long sleeves

• Full-length trousers

• Socks that reach mid-calf

• Gloves (you must bring your own)

The slope is mist lubricated, so you may get wet. We recommend bringing a change of clothes.

Avoid shorts, skirts, or ankle socks, as these are not suitable for skiing.

What’s your cancellation/moving lessons policy?

Please refer to your booking confirmation email for full details of our cancellation and lesson transfer policy.

How far in advanced do I need to book?

We recommend booking as early as possible, as sessions often become fully booked.

Availability can vary, but during busy periods lessons may be booked up several weeks in advance.

All sessions are released in blocks, with new dates typically added every few weeks.

Can I be on the slope while my child is having a lesson or on open practice?

During lessons, you may use the slope at the same time as your child only if you meet the minimum open practice standard and have a valid booking for the slope.

If you do not meet the required standard, you will not be permitted on the slope.

During open practice, all participants must meet the minimum standard to use the slope.

Do you have anywhere I can keep my stuff?

No, we do not have storage facilities available.

Please keep all personal belongings with you or leave them in your vehicle.

When should we arrive for our session?

Please arrive at least 30 minutes before your session start time.

This allows enough time for kit-up and ensures your lesson can start promptly.

Late arrivals may miss part or all of their session.

Do you stay open regardless of the weather?

Yes, we operate in most weather conditions.

The slope is mist lubricated, so light rain does not affect sessions. However, in extreme weather conditions (such as high winds, lightning, or severe ice), we may need to suspend sessions for safety reasons.

If this happens, we will contact you directly.

What age do you have to be to ski with us?

We offer skiing for a range of ages:

• Ages 3–4: Puffins Ski Experience

• Ages 5–7: Penguin Ski Lessons

• Ages 8+: Group ski lessons (Introduction to Skiing and Levels 2–4)

Private ski lessons are also available for ages 8 and above.

Snowboarding is based on physical size rather than age. Participants must meet the minimum requirements to safely use the equipment:

• Minimum height: 1.55m (5ft 1in)

• Minimum weight: 50kg (8 stone)

• Minimum shoe size: UK 3

These limits are set due to the size and control of the boards, not age.

Does an adult need to stay with an under 17?

Yes, a responsible adult must remain on site for anyone under 17.

They do not need to be on the slope, but must stay at the centre for the duration of the session.

What qualifications do your instructors hold?

Our instructors hold a range of recognised ski and snowboard qualifications, including CSIA, BASI, and Snowsport England (SSE).

Many of our instructors are also SEND trained, allowing them to support participants with additional needs.

All instructors are trained to deliver lessons safely and effectively on a dry slope, and work to structured lesson plans appropriate to each level.

Do you serve food and drinks?

Yes, we have a Costa Coffee café on site offering a range of hot and cold drinks.

We also serve hot food, including items such as burgers and chips.

Is booking required?

Yes, all sessions must be booked in advance.

We are unable to accept walk-ins for lessons, and sessions are often fully booked.

Do you accept American Express?

No, we do not accept American Express.