Privacy Policy

Knockhatch Ski School Limited is committed to protecting and respecting your privacy.

This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your information.

By using our website or booking activities with us, you agree to the collection and use of information in accordance with this policy.

Information We May Collect

Depending on how you interact with us, we may collect:

• Name
• Address
• Email address
• Telephone number
• Booking and transaction information
• Information submitted through contact forms or enquiries
• Website usage information and analytics data
• CCTV footage whilst on site
• Information provided in relation to accidents, incidents, or first aid treatment

We may also collect limited technical information such as browser type, device type, and IP address to help improve website performance and security.

How We Use Your Information

We may use your information to:

• Process bookings and payments
• Contact you regarding your booking or visit
• Respond to enquiries or customer service requests
• Provide important operational or safety information
• Improve our website, services, and customer experience
• Send marketing communications where you have opted in
• Meet legal, safeguarding, or insurance obligations

Marketing Communications

We will only send marketing emails or newsletters where you have given consent to receive them.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We do not sell or trade mailing lists or personal information to third parties.

Cookies & Website Analytics

Our website may use cookies and analytics services to help improve website functionality and understand how visitors use the site.

For more information, please see our Cookie Policy.

Third-Party Services

We may use trusted third-party providers to assist with services such as:

• Online bookings
• Payment processing
• Website hosting
• Marketing emails
• Website analytics

This may include providers such as MyOnlineBooking, MJS Media, and Google Analytics.

These providers only receive the information necessary to perform their services and are required to handle your information securely and in accordance with applicable data protection laws.

CCTV & On-Site Recording

CCTV operates across the site for operational, safety, safeguarding, and security purposes.

From time to time, photography or video recording may also take place for promotional or operational purposes.

Children’s Privacy

We do not knowingly collect marketing data directly from children under the age of 17.

Any bookings or consent relating to children must be completed by a parent or guardian.

Data Security

We take reasonable steps to help protect your personal information and maintain the security of our systems and website.

However, no online service can ever be completely secure, and information transmitted online is done so at the user’s own risk.

How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary to fulfil operational, legal, accounting, insurance, or safeguarding requirements.

Your Rights

Under UK data protection law, you may have rights including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to restrict or object to certain processing
• The right to withdraw consent for marketing communications

To make a request regarding your personal information, please contact us directly.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through our Contact Us page.

If you are unhappy with how your information has been handled, you also have the right to contact the Information Commissioner’s Office (ICO).

Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or website changes.

Please check this page periodically for updates.